Click & Drop not updating Shopify orders with tracking
You print the label in Click & Drop and the Shopify order still says Unfulfilled. There's no tracking number on it and your customer hasn't had a shipping email. Printing a label doesn't change anything in Shopify by itself. Whatever links the two has to notice the printed label, read its tracking number and mark the right part of the Shopify order fulfilled, and when one of those steps doesn't happen, the order stays as it was.
1. Is the label printed?
The tracking number comes with the label. An order sitting in Click & Drop without a label has no number to send yet, so check that the label was actually created and not just the order.
2. Does the service have tracking?
Some Royal Mail services carry no tracking number at all. Shopify can still mark such an order fulfilled, just without a number, and then your customer's shipping email has no tracking link in it.
3. Was the order made in Click & Drop by hand?
An order typed into Click & Drop or imported from a file isn't linked to any Shopify order, so nothing can carry its tracking back. Add the number in Shopify yourself (open the order, Fulfill items, then the tracking number and carrier).
4. Was it fulfilled in Shopify first?
If someone already marked the order fulfilled in Shopify, there's nothing left to fulfil when the label is printed. Check the order's timeline in Shopify to see who fulfilled it and when.
5. Is the connection still working?
If the Click & Drop API key was deleted or replaced in Click & Drop, nothing can read the printed labels. Paste the current key where your orders are sent from. With this app, tracking starts again for the orders it sent once the key is saved.
How AK: Royal Mail Click and Drop sends tracking back
Every minute, for each order it sent, the app asks Click & Drop whether the label is printed. Once it is, the app marks that part of the Shopify order fulfilled with Royal Mail's tracking number. Shopify knows Royal Mail and Parcelforce as carriers, so the tracking link on the order and in Shopify's shipping email opens the right tracking page. Settings decide the rest.
- When to mark it fulfilled: when the label is printed (the default), or when Click & Drop shows it despatched.
- Whether Shopify emails your customer: on unless you turn it off.
- Services with no tracking: marked fulfilled without a number, unless you'd rather leave those to fulfil yourself.
- An order fulfilled in Shopify another way is shown as fulfilled elsewhere, and leaves Click & Drop if its label isn't printed.
- An order cancelled in Shopify before printing is removed from Click & Drop, and an edit before printing (a corrected address, an upsell's items) replaces it there.
The app updates the orders it sent itself. Orders already in Click & Drop from somewhere else stay as they are, so for those use step 3. Setting up from the start? How to connect Shopify to Royal Mail Click & Drop has every step, and the app is on the Shopify App Store.
This app isn't made by Royal Mail. Tracking missing on an order the app sent? Write to me at support@aislekit.app with the order number.